Toll-free 800 number

Managing your customer relations

Toll-free 800 numbers are the best for managing customer relations, whether the business is dealing with current or potential customers, relieving them completely of any costs. Based on the concept of callee-charged numbers, these numbers provide end users with a free telephone service, as well as information on products and access to value added services.

No additional lines are required, since calls are routed from TWT’s intelligent network to any fixed or mobile telephone line, whether national or international. If several calls come in together, they can be redirected on various numbers, cascaded directly by the system.

Clients with 800 numbers can consult detailed online reports of calls received so as to efficiently check and control traffic and costs. Simply log on with a personal password and access the TWT website’s customer area.

Why to opt for an 800 number

Integrating a business’s Customer Care structure with a Toll-free 800 number:

• provides a single number for the entire country, regardless of the company’s geographical locations;
• increases market visibility;
• transmits the image of an efficient business, dynamic and attentive to its customers’ needs;
• improves overall customer relations, with an increase in both "customer satisfaction" and "new business" opportunities;
• allows a company to communicate more economically and efficiently with its sales network;
• provides a broad range of additional options, controlling and routing the flow of incoming calls based on criteria set by the company via a web-based interface (Web Console);
• allows businesses to request an easy to remember number;
• provides transparency and monitoring of costs.

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Area clienti

• Wholesale
• Business