Non-geographical numbers

Non-geographical numbers

800 - 840/848 - 199 - 894/895/899
TWT offers a complete range of "non-geographical" numbers, dedicated to companies wishing to guarantee their clients assistance and information through a single contact point, in order to cut costs and monitor traffic flows.

Services include:

• Toll Free Number 800: cost of the call charged to the company holder of the number;
• Shared Cost Number 840/848: cost shared between the caller and the receiver , reducing the business costs;
• Single Number 199: cost of the call charged to the caller, with a bonus for the company based on the received call volumes;
• Premium number 894/895/899: cost of the call charged to the caller directly in the telephone bill, with payment to the company of a percentage of the amount billed

Thanks to number portability TWT non geographical numbers are Ideally suited to businesses wishing to activate a new number and those wishing to transfer their actual number to TWT.

"Do-it-yourself" management

Businesses with more than one company site can route their calls to alternative destinations simply, easily and totally autonomously, using a Web Console, an interface accessible via any web browser that allows users to view and edit their service and related options.
Changes made take effect in real time.

"Do-it-yourself" management

Businesses with more than one company site can route their calls to alternative destinations simply, easily and totally autonomously, using a Web Console, an interface accessible via any web browser that allows users to view and edit their service and related options. Changes made take effect in real time.

Optional services

The following optional services are available to businesses:

Call Timing: i clienti possono instradare le chiamate ai propri numeri Customer Care su sedi diverse, in base all’ora del giorno, al giorno della settimana o dell’anno (festività, ferie ecc.).

Call Timing: businesses can route calls to their Customer Care numbers in various locations, based on the time of day, day of the week or weekend, holiday, etc.

Call Distribution: allows for the distribution of calls to different/alternative locations in the case of an engaged signal or no reply, or on the basis of the caller’s number.

Call District: routes incoming calls based on the call’s area of origin (area code, region).

Call Filtering: enables the definition of a list of area codes and/or numbers (from fixed or mobile networks) from which you do not wish to receive incoming calls to non-geographical numbers.

Welcome Message: allows callers to listen to a brief courtesy message (recorded by the customer) before being connected to an operator.

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Area clienti

• Wholesale
• Business