From booking to after-sales, satisfying the needs of the client is a priority for companies in the tourism sector.
The challenge
The tourism sector is successfully facing the challenges and opportunities of new technologies to ensure the best possible experience for its customers, as well as streamline and automate practices.
Hotel, accommodation, and tourist resorts now have the opportunity to innovate their systems, simplify internal and external procedures, develop new competitive services and considerably improve the user experience, both on-site and online.
Needs
Industry trends show that customers in the tourism sector increasingly need to be autonomous in planning travel and tourist stays, but also to be entertained and welcomed with all of the comforts of today’s day and age.
From booking to after-sales, satisfying the needs of the client is a priority for companies in the tourism sector, which mainly require connectivity that is open to the public, services related to home automation, data collection, and new forms of payment.
What follows are some of the challenges that TWT customers have successfully faced in the Tourism sector: