From booking to after-sales, satisfying the needs of the client is a priority for companies in the tourism sector.
The tourism sector is successfully facing the challenges and opportunities of new technologies to ensure the best possible experience for its customers, as well as streamline and automate practices.
Hotel, accommodation, and tourist resorts now have the opportunity to innovate their systems, simplify internal and external procedures, develop new competitive services and considerably improve the user experience, both on-site and online.
Industry trends show that customers in the tourism sector increasingly need to be autonomous in planning travel and tourist stays, but also to be entertained and welcomed with all of the comforts of today’s day and age.
From booking to after-sales, satisfying the needs of the client is a priority for companies in the tourism sector, which mainly require connectivity that is open to the public, services related to home automation, data collection, and new forms of payment.
What follows are some of the challenges that TWT customers have successfully faced in the Tourism sector:
Digitisation of reservations and payments
Booking services, facilities, and travel are now online, easy and fast, as are payments, which take place with a simple click thanks to software support, efficient connectivity, and cloud services.
International communication and interconnection
Companies in the tourism sector often find themselves having to maintain internal and external communications, even beyond national borders. It has therefore become necessary for them to choose advanced Voice services, PBX, and international points of presence for customers seeking a contact person abroad.
Data collection and analysis
The processing of large amounts of data on tourists, their tastes, and needs, is very important in order to create personalised offers and for customer retention. This also serves to ensure a better experience over time, by understanding the client’s preferences in the long run. Cloud storage services and software capable of analysing data allow any volume of data to be saved and used.
High-performance and personalised connectivity
Hotels and tourist villages require special types of connectivity open to Customers and also connectivity reserved for the internal development of digital services, including home automation and video surveillance.
The personalisation and wide choice of connectivity based on different types of technologies are essential, especially for facilities in locations that are difficult to reach, or those with large spaces or special needs.
To connect quickly, securely and without interruption to any office or Data Centres worldwideres