Since 1995, TWT has continually evolved. Our goals are your assurance of premium quality services, professionalism and reliability, enabling us to address tomorrow’s challenges together.
PROPRIETARY DATA CENTER
TECHNOLOGICALLY ADVANCED DATA CENTERS IN THE HEART OF MILAN
ASSISTANCE RESPONDS TO 97% OF CALLS WITHIN 10 SECONDS
WE RESPOND AT THE SPEED OF FIBER
IN 99.4% OF CASES THE REQUESTS ARE RESOLVED PERMANENTLY
GUARANTEED RELIABILITY AND QUALITY FOR CLIENT SATISFACTION
INTERCONNECTION OF MORE THAN 70 OPERATORS WORLDWIDE
INTERCONNECTIONS WITHOUT FRONTIERS FOR ALL OF OUR CLIENTS
ISO 9001 AND 27001 CERTIFICATIONS
HIGH STANDARDS OF QUALITY AND SECURITY
EBITDA + 9%
SOLIDITY AND VALUE FOR CLIENTS AND PARTNERS
26 YEARS OF HISTORY
A CONSTANTLY EVOLVING TEAM OF EXPERTS
768 MILLIONS MANAGED CALLS IN 2020
HIGH QUALITY COMMUNICATION FOR ALL NATIONAL AND INTERNATIONAL CUSTOMERS
95% OF SOFTWARE AND SERVICES DEVELOPED IN-HOUSE
A DEVELOPMENT TEAM DEDICATED TO BUSINESS INNOVATION
93% OF TICKETS RESOLVED WITHIN SLA
DEDICATED AFTER-SALES ASSISTANCE
OUR AVERAGE CLIENT LIFETIME: 7.5 YEARS
THE CLIENT IS AT THE CENTER OF OUR SOLUTIONS AND OUR IMPASSIONED AND PROFESSIONAL COMMITMENT
100% DIRECT ASSISTANCE SUPPLIED BY OUR OWN PERSONNEL
ONLY QUALIFIED TECHNICIANS AT TWT
